020 3727 3600
[email protected]
en English
020 3727 3600 [email protected]

About the service

If you are 10-17 years old and experiencing a dip in your mental health and wellbeing, and would like someone to talk to, you can call our Young People’s Helpline.

Our helpline will provide you with emotional support, advice and information and/or a listening ear.

We will offer you sensitive and non-judgmental support from our team of dedicated Young People Advisors and Mentors who will provide you with:

  • Time and space to talk
  • Support with problem solving and building coping strategies
  • Advice and information
  • Signposting
  • Onward referral

Concerns might be around school; the future; boredom and lacking something to look forward to; social isolation and a loss of support networks; and health anxiety.

If you are a parent worried about your child, you can also call the helpline for information and support from one of our team.

Opening hours

We are open to support you at the following times:

Mon, Wed and Fri – 13:00 – 16:30

Tues & Thurs – 17:00 – 19:30

Saturday – 10:00 – 13:00

To contact the helpline please call us on 01923 256391

If you would like us to call you, please complete the Online Referral form and we will arrange to call you through the helpline during it’s opening hours.

Please see our Signposting Guide which you can download & print.

Please also see our bitesize mental health and emotional wellbeing videos

Alternative support

You can find more information about alternative sources of support at:

Families First
Just Talk
Public Health